Strategic Business Solutions
Our Strengths
At CTI, we deliver smart, cost-effective travel solutions that balance budget optimization, traveler satisfaction, and insightful reporting, all designed to support better decision-making for our corporate clients.
This expertise is powered by deep industry knowledge, continuous market analysis, and careful evaluation of evolving travel offers. Our approach ensures clients benefit from the most relevant and advantageous options available.
Our dedicated Account Managers work closely with you to fine-tune your Travel Program, helping you achieve your goals with maximum efficiency and impact.
Our Account Manager
The role of our CTI Account Manager is to build strong, lasting relationships with each corporate client while ensuring their travel program is managed with precision, care, and flexibility.
Our Account Managers work closely with clients to define goals, shape services, and tailor solutions, all by leveraging deep industry expertise and a consultative, client-first approach.
Our consulting framework follows clear guidelines designed to help companies:
- Streamline internal processes, with a focus on business travel authorization flows
- Identify and implement cost-saving strategies across their travel program
- Promote awareness of the environmental impact of corporate travel
This structured, hands-on approach makes it possible to manage all aspects of the travel program effectively, including Corporate Social Responsibility, sustainability, and performance tracking with preferred suppliers such as airlines, hotels, rail, and car rental companies.
Both our Sales and Account Managers bring extensive knowledge of corporate travel programs. They analyze data and trends, manage commercial and financial aspects of the partnership, and provide ongoing support to help clients reach their travel and business goals.
Travel Policy
An effective travel program starts with a clear, well-structured Travel Policy, one that reflects your company’s specific needs, travel habits, and preferred modes of transportation.
At CTI, we follow a project-based approach to design and implement customized Travel Policies that work for both the business and its travelers. Our process includes:
- In-depth Analysis
- Policy Design
- Stakeholder Alignment & Sharing
- Implementation
- Internal Communication
- Ongoing Monitoring & Control
Our goal is to provide business travelers with a consistent, streamlined experience, while giving companies the tools to better manage spend, improve compliance, and gain visibility across all travel activities.
Change Management
At CTI, we design tailored Change Management programs to support the successful adoption of Online Booking Tools and new travel processes.
Our approach is structured and results-driven, with key steps that include:
- Developing a dedicated Change Management plan and communication strategy
- Building awareness through consistent messaging and internal advocacy
- Engaging and motivating staff at all levels
- Delivering comprehensive training on new tools and workflows
- Measuring initial adoption rates and identifying areas for improvement
- Releasing updates and making targeted adjustments based on early feedback and performance data
Our goal is to make change seamless, sustainable, and embraced across your organization.
Training
The business travel industry is fast-paced and constantly evolving. To remain competitive, companies must not only improve efficiency but also understand how to manage change, seize new opportunities and develop the strategies allowing them to grow in a challenging market.
This kind of expertise isn’t acquired by trial and error alone. While learning-by-doing has its place, structured guidance, knowing what to do, how to do it, and why it matters leads to faster, more effective results.
That’s why business travel training is no longer optional, it’s essential.
CTI has developed a comprehensive training program tailored to the specific needs of our clients’ staff. The program addresses the different roles involved in the travel management process, from frequent travelers and travel managers to administrative staff handling travel bookings.
Internally, our own teams regularly participate in in-person and online training to ensure they stay sharp, informed, and aligned with industry best practices. These sessions aim not only to enhance technical expertise, but also to support personal development, adaptability, and long-term professional growth.
Our ongoing investment in training has also led to the creation of a dedicated in-house training team, specialized in business travel processes. These experts are often invited to lead or contribute to external training events, helping to elevate standards and share insights across the broader industry.
Green
CTI is committed to advancing environmental sustainability through forward-thinking policies and continuous investment.
Our dedication is rooted in core values of care and respect for the planet’s future, prioritizing environmental protection, mindful use of resources, and responsibility toward future generations. To support these goals, we have developed a comprehensive environmental program focused on sustainable practices.
Since 2012, our dedicated division, Cisalpina Green, has been driving our sustainable mobility initiatives. Staffed by experts well-versed in sustainability and environmental regulations, this team assesses compliance requirements and guides our clients through the evolving environmental landscape.
The Green division works closely with corporate clients to evaluate their environmental performance, identify impacts, and recommend more sustainable travel processes. We also assist with preparing environmental documentation and support the implementation and monitoring of sustainable policies.
Sourcing
CTI negotiates best fares and services with all major airlines, securing preferred conditions, promotions, discounts and special rates. Air travel is constantly evolvoing and our experts work diligently to optimize your air travel spend by constantly monitoring and identifying the best opportunities available.
Our highly skilled operators keep a close eye on airline agreements to ensure cost control aligned with your company’s travel policy and objectives. Meanwhile, our Sales and Account Managers provide insightful advice on savings performance by tracking trends and progress toward target agreements with airlines.
We believe that teamwork leads to valuable results.
Our Marketing Information Analysis is regularly shared and reviewed with our customers to support best-practice travel policies. We provide the most comprehensive data resources, from built-in templates to customizable and downloadable report so you can analyze travel data in aa way that best fits your needs.
Thanks to the widest customer base, CTI provides unparalleled benchmark analyses, detailed reports, and tailored simulation studies that empower companies to optimize their travel policies effectively.
To secure the most competitive rates, benefits, and services for our clients, CTI maintains close relationships with hundreds of hotels year-round. By combining our own negotiated rates with direct agreements and leveraging the global hotel offerings of our international partners, we ensure access to the best market conditions available.
Accommodation represents one of the largest components of a business travel budget, often accounting for 30-40% of total spend, second only to air travel. That’s why our Travel Managers closely monitor pricing trends to help companies control costs while preserving service quality and traveler comfort.
The hotel market is highly fragmented and official rates often don’t reflect the full picture, with a mix of preferential terms, seasonal discounts, weekend deals, and promotional packages. Our experienced team knows how to navigate this complexity to secure the most suitable options for each client.
In this evolving landscape, CTI provides expert support in:
- Selecting the most advantageous hotel rates
- Leveraging our collective buying power
- Delivering in-depth spend analysis
- Designing tailored cost-control strategies
- Ensuring consistency in service quality
With our expertise and scale, we help companies gain control of accommodation costs, without compromising traveler experience.
CTI supports clients in selecting the car rental solutions that best meet their operational needs, travel patterns, and budget goals.
We maintain long-standing partnerships with all major car rental providers, allowing us to offer highly competitive rates and premium services tailored to corporate travel programs.
Our team continuously monitors bookings and market conditions to ensure clients benefit from every available opportunity to improve service quality and reduce costs. Whether it’s a single rental or a multi-location agreement, we work to secure the best terms, always aligned with your company’s travel policy.
CTI CISALPINA TOURS INTERNATONAL
BI & Reporting
Analytics & Reporting
CTI has implemented a new Business Intelligence (BI) platform designed to provide Travel Managers and company leadership with a high-performance tool for analyzing business travel data.
By definition, “Business Travel” involves both travel and broader business implications and, like any significant corporate investment, it requires strategic oversight and intelligent data analysis. Proper planning and management of business travel are essential for quality control and must therefore be carefully monitored.
For this reason, every element of the travel process must be considered when developing a BI strategy, including the potential impact of any policy changes. The goal is continuous improvement.
When data analysis reveals opportunities to modify a travel policy, reporting should clearly highlight the rationale for the change, including a full review of the pros and cons. This process helps build a case history that can positively inform future decisions.
It is this possible to effectively control and manage all the travel procedures, raise awareness on Corporate Social Responsibility, monitor the progress of any preferential agreements with final suppliers (airlines, hotels, trains, car rental companies and other suppliers).
Through this approach, companies can effectively control travel processes, raise awareness around Corporate Social Responsibility, and monitor the progress of preferred supplier agreements with airlines, hotels, rail, car rental providers, and more.
To support this, CTI has developed a platform entirely based on QlikSense technology. The system can process data from any source or format, providing advanced BI functionality and unlocking new levels of analysis and insight.
Thanks to its clean and user-friendly web interface, the platform allows users to:
- Perform unrestricted analysis on all data dimensions using tables, graphs, and pivot charts
- Consult dynamic reports, with customizable filters and drill-down capabilities
- Generate static reports in XLS or PDF format
A dedicated team from CTI’s Information Systems division ensures the platform’s ongoing maintenance, evolution, and support, including the development of any custom reports or analyses required by clients.
CTI Business Management Review (BMR)
CTI BMR is a collection of customized analytics, curated and managed by your dedicated Account Manager. It is a robust, in-depth, and comprehensive tool, enhanced by intuitive visuals, that delivers a timely and accurate overview of your company’s travel activity.
The BMR serves as a powerful resource for developing business plans, helping organizations keep travel costs under control while improving purchasing behavior among corporate travelers.
QlikSense View Reporting
QlikSense is a Business Intelligence Platform with interactive dashboards and reports that can be customized for each Client and updated up to 24 hours prior to request. Thanks to this reporting system, CTI guarantees the availability of travel information on a monthly basis, both in summary and analytical terms, as well as the possibility of carrying out ad-hoc reports. The report archive is not time-limited, allowing clients to access all reports generated by CTI at any point, starting right from the start of their contract.
Two reporting functions are available to clients:
- Statistical reports: Clients can view and download pre-generated reports directly from their devices, providing quick access to key travel data.
- Clients can access the CTI BI platform in an open, interactive format, with full flexibility and no predefined restrictions, enabling real-time, customized insights.
Measuring Traveler Experience
At CTI, our primary goal is to satisfy customer needs in the best possible way. We achieve this through ongoing dialogue and constant communication with our travelers.
In today’s competitive and evolving market, customer satisfaction means more than ever. Travelers expect sophisticated, high-quality services that integrate diverse and changing travel needs. Understanding this, we have developed a continuous and precise monitoring program to assess both the level and quality of the services we provide.
Our Happy Traveler and Happy Travel Manager programs embody this commitment. Aligned with our “Business with a Smile” philosophy, these programs collect feedback from travelers and travel managers after every trip. The surveys focus on the organization of their travel experience as well as the quality of transport and services delivered.
The feedback helps us measure satisfaction levels, maintain excellent service standards, and respond promptly to any issues, ensuring a consistently positive travel experience for all.
L’Happy Traveller e l’Happy Travel Manager are customer satisfaction programs focused on measuring Travel Happiness, in line with our “Business with Smile” philosophy: after each trip, a feedback is requested from travellers and travel managers, with questions relating to the organizational aspects of their travel experience as well as to the quality of transport and services delivered. The result outlines the level of satisfaction of the traveller and of the travel managers: this helps us monitor and maintain excellent standards of service and intervene promptly in critical situations.
