CTI Cisalpina Tours
International
The future of CTI Cisalpina Tours International
The future of CTI Cisalpina Tours International lies in internationalization: the TMC has already opened several foreign offices – New York, Santos, Limassol, Izmir, Paris, Hamburg, Madrid, Geneva, and London – to continue the journey of international expansion in 2025.
Foreign offices
The international network of CTI Cisalpina Tours International is structured through strategic hubs around the world, each with a specific focus and highly specialized teams.
Limassol, in Cyprus, serves as the reference center for the maritime sector, offering tailor-made services to meet the needs of a global clientele.
Operational offices also include Santos (Brazil), Izmir (Turkey), Hamburg, Paris, Madrid, Geneva, and London, demonstrating a widespread presence in key international markets.
The New York office also hosts a team of business travel experts, with solid expertise in travel process optimization and travel expense management.
The expansion plan continues with new openings planned in Asia, Australia, and South Africa, confirming the ongoing commitment to providing proximity, specialization, and service quality on a global scale.
In the global context in which CTI Cisalpina Tours International operates, some foreign offices have specific characteristics.
Business travel requires deep experience and long-standing trusted relationships to establish a supplier network that ensures appropriate operational support and competitive pricing.
This is an inherent advantage of CTI Cisalpina Tours International, as part of the MSC Group, a global leader in logistics and cruises.
BRAZIL SANTOS
USA NEW YORK
UK LONDON
SOUTH AFRICA DURBAN
SPAIN MADRID
FRANCE PARIS
SWITZERLAND GENEVA
GERMANY HAMBURG
TURKEY IZMIR
CYPRUS LIMASSOL
Synergies and value generation
The MSC Group structures with which CTI Cisalpina Tours International will collaborate in very close synergy guarantee extraordinary opportunities for all the business communities in the territories.
The deep knowledge of the needs of corporate travelers in all markets, the expertise and many years of professionalism of the local teams are able to offer real added value to companies that choose CTI Cisalpina Tours International as their preferred TMC.
The 4 innovation’s pillars
Flexibility, quality, reliability and sustainability are the 4 elements on which the continuous evolution of CTI Cisalpina Tours International is based.
Flexibility
It means building a customer-tailored service model. Therefore, do not impose your own standard but implement technology and operating methods that are perfectly in line with your business needs. Essentially, it’s the transition from supplier to partner.
Quality
In a broadest sense, means placing the traveler, as a person, at the center of the process. We support client companies in building travel policies not as a control tool but as a guarantee model for the well-being and efficiency of employees during business travel. It is therefore the transition from cost saving in an absolute sense to value for money.
Reliability
It means guaranteeing services and assistance 24 hours a day, 365 days a year, in any emergency condition, with the same personnel and the same systems as ordinary activities. It is the transition from continuous operations to customer care.
Sustainability
It means spreading a travel culture that respects the environment. It is a question of interpreting and making effective the sensitivities of individual travellers, as well as obviously the policies of the companies they belong to. It is the passage, then, from the certification of information to conscious and virtuous interaction. This will certainly be the most complex challenge of the coming years.
A big client-centric player
Great numbers
- 55 years of experience in travel mobility
- 800+ customers global and national
- 2,2 million transactions per year
- N° 1 alongside the Italian Public Administration
- € 580 million of average turnover
- 600 dedicated professionals
- 9 multilingual consulting centres in Italy
- 9 international offices worldwide and part of global network (Altour)
Great services
- An integrated and tailor-made system, based on an agile and flexible organization
- Personalized multicluster services: corporate, seamen, leisure, luxury, missionary, welfare, bleisure
- Vip service Team
- Emergency service h24/7/365
- 58,000 total calls handled in 2024
- 95% telephone responses in 30‘’
- 90% customer satisfaction level.
